Privacy Policy

1. Introduction

This Privacy Policy governs all products, services, websites, applications, and browser extensions offered by AutoWA (referred to as "we", "us", or "our"). We collectively refer to these offerings as the "Service" throughout this Privacy Policy.

We are committed to safeguarding your privacy and ensuring a secure experience while using our WhatsApp automation and bulk messaging service. This Privacy Policy explains how we collect, protect, and handle information obtained through your use of the Service. We utilize your data to deliver, enhance, and maintain Service functionality, enabling efficient and personalized WhatsApp communication.

By accessing or using the Service, you consent to the collection and use of information as described in this policy. If you disagree with any terms in this Privacy Policy, please discontinue use of the Service.

This Privacy Policy should be read alongside our Terms of Service, which govern all Service usage and together form your complete agreement with us.

2. Categories of Data We Collect

To deliver and enhance our Service, we collect various types of information:

2.1. Personal Information

During Service usage, we may request certain personally identifiable information to contact or identify you ("Personal Information"). This Personal Information may include:

• Email address: For account creation, essential notifications, and optional marketing communications.
• Full name: For account personalization and management purposes.
• Contact number: For direct account-related communication when necessary.
• Billing information: Collected exclusively for payment processing and invoicing during subscription purchases.

2.2. Usage Information

We automatically gather information about your Service interactions ("Usage Information"). This helps us understand user behavior, diagnose technical issues, and enhance Service performance. Usage Information may include:

• IP address, browser type and version (e.g., Chrome, Firefox), and operating system details.
• Extension interactions and feature usage patterns.
• Session timestamps and duration spent using various features.
• Unique extension identifiers and diagnostic information (e.g., error logs, crash reports).

2.3. Cookie Information

We employ cookies to monitor Service activity and store specific information. Cookies are small data files stored on your device containing unique identifiers. You can configure your browser to reject cookies, though this may restrict certain Service features. We utilize:

• Session Cookies: For fundamental Service operation and session management.
• Preference Cookies: To retain your customized settings and preferences.
• Security Cookies: For authentication and security purposes.

2.4. Payment Information

During purchases, we do not directly collect or store your payment card information. All payment processing is handled securely by third-party payment processors. Your payment details are submitted directly to these processors, and their respective privacy policies govern their use. We only receive payment confirmation from these processors.

2.5. Google Sheets Data

When you connect Google Sheets to our Service, we access only the specific spreadsheet data you authorize. We process this data solely during your active session to facilitate WhatsApp message sending. We do not permanently store your spreadsheet content on our servers unless explicitly required for generating delivery reports that you request.

3. How We Use Your Data

We process collected data exclusively for specific purposes related to providing, maintaining, and improving our Service:

3.1. Core Service Operations and Account Management

• Account administration: Creating and maintaining user accounts, enabling secure login, and ensuring proper account functionality.
• Service delivery: Processing your information to provide requested WhatsApp automation and bulk messaging services.
• Payment processing: When you subscribe to paid plans, payment information is processed by third-party processors to complete transactions and manage subscriptions.
• Customer support: Responding to inquiries, resolving technical difficulties, and assisting with service-related questions.
• Essential notifications: Communicating critical updates, new features, or important policy changes directly affecting your AutoWA usage.

3.2. Service Enhancement and Security

• Usage analysis: Collecting Usage Information to understand extension and website utilization, identify performance patterns, and guide strategic improvements.
• Technical issue resolution: Proactively identifying and addressing bugs, errors, and security vulnerabilities to maintain Service stability and security.

3.3. Campaign Reporting and Analytics

• Message delivery reporting: We store data including recipient numbers, message content references, and delivery metadata on our secure servers to generate comprehensive messaging campaign reports and analytics for you.
• Performance analytics: Creating historical performance data, campaign logs, and delivery statistics to help you track your messaging effectiveness.
• Explicit consent for data storage: By using the Service for message sending and requesting reports, you acknowledge and explicitly consent to the transmission and storage of campaign-related data on our servers solely for providing detailed reporting and analytics. We provide tools for you to access and manage your campaign history through your account dashboard.

3.4. Google API Services Integration

• Google Sheets integration: We use Google Sheets API with read-only permissions to access your authorized spreadsheets for message personalization and bulk sending.
• Minimal data access: We request only the minimum necessary permissions to read spreadsheet data required for WhatsApp message generation.
• Session-based processing: Your Google Sheets data is processed in real-time during your active sessions and is not permanently stored unless you explicitly request campaign reporting features.

4. Data Retention

We retain your personal information only for the duration necessary to fulfill the purposes described in this privacy policy, or as mandated by applicable law (such as tax or accounting requirements). We will not retain your personal information for longer than eighteen (18) months after your account closure.

When we no longer have a legitimate business need to process your personal information, we will either permanently delete it or render it anonymous. If immediate deletion is not feasible (for example, if your data exists in backup archives), we will securely isolate it and prevent any further processing until deletion becomes possible.

Campaign data and message logs used for generating your reports are retained for a maximum of 12 months to provide historical analytics, unless you request earlier deletion through your account settings.

5. Data Disclosure

We may disclose personal information we collect or that you provide under the following circumstances and for the stated purposes:

5.1. Legal Requirements and Law Enforcement

We may be obligated to disclose your Personal Information if required by law or in response to valid requests from public authorities (e.g., court orders or government agency requests). This includes disclosure to government bodies, regulatory authorities, or law enforcement when we believe, in good faith, that such disclosure is necessary to:

• Fulfill a legal obligation.
• Protect and defend our rights or property.
• Prevent or investigate potential wrongdoing related to the Service.
• Protect the personal safety of Service users or the general public.
• Guard against legal liability.

5.2. Business Transactions

If we or our affiliates undergo a merger, acquisition, or asset sale, your Personal Information may be transferred as part of that transaction. We will provide advance notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

5.3. Google API Services User Data Policy Compliance

Your data privacy is our priority! AutoWA's use and transfer to any other application of information received from Google APIs will strictly adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically, we:

• Only request Google Sheets read permissions necessary for our core functionality.
• Do not store Google user data beyond what is necessary for providing the requested service.
• Do not transfer Google user data to third parties except as necessary to provide or improve user-facing features.
• Do not use Google user data for serving advertisements.
• Do not allow humans to read Google user data unless specific consent is obtained for security purposes, legal compliance, or debugging.

5.4. Third-Party AI Platform Disclosure

We do not disclose, share, or transfer your Data to any third-party Artificial Intelligence (AI) platforms for processing, training, model improvement, or any other purpose without your explicit consent. Your message content and personal data remain private and are not used to train AI models.

6. Data Security

We are dedicated to protecting your data. We implement appropriate and reasonable technical and organizational security measures designed to safeguard the personal information and campaign data we process against unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

• Encryption: Data is encrypted both in transit (using technologies like SSL/TLS) and at rest on our servers.
• Access controls: Strict access controls limit who can access your personal information within our organization.
• Regular security audits: We routinely review our systems and processes to identify and address potential vulnerabilities.
• Secure infrastructure: Our servers and databases are hosted in secure facilities with appropriate physical and digital safeguards.

However, it's important to understand that no method of transmission over the Internet or electronic storage is completely secure. While we strive for the highest level of protection, we cannot guarantee absolute security of your information.

7. Your Data Protection Rights

Depending on your jurisdiction and applicable data protection laws, you may have certain rights regarding your Personal Information. We are committed to facilitating the exercise of these rights. These may include the right to:

• Request access and obtain a copy of your personal information.
• Request correction or deletion of your personal information.
• Restrict the processing of your personal information.
• Data portability, where applicable.

To make a request regarding your data, please contact us at [email protected]. Please note that we may ask you to verify your identity before responding to such requests.

7.1. Marketing Communications Opt-out

You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in emails we send, replying "STOP" or "UNSUBSCRIBE" to SMS messages we send, or by contacting us at [email protected].

7.2. California Consumer Privacy Act (CCPA) Rights

California residents have specific rights under the CCPA:

• Right to know: Request information about what personal information we have collected about you, including categories of sources, business purposes for collection, categories of third parties with whom it's shared, and specific pieces of collected information.
• Right to delete: Request deletion of your personal information that we have collected, subject to certain exceptions.
• Right to opt-out: Direct us not to sell or share your personal information. Please note that we do not sell your personal information.
• Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your California data protection rights, please send your request to [email protected].

7.3. Do Not Track Policy

We honor Do Not Track signals and do not track, place cookies, or use advertising when a Do Not Track browser mechanism is in place. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

8. Children's Privacy

Our Service is not intended for and does not knowingly target individuals under the age of 18 ("Minors").

We do not knowingly collect Personal Information from Minors. If you are under 18 years of age, you are not permitted to use our Service or provide any Personal Information to us. If we become aware that we have collected Personal Information from a Minor without parental consent, we will take steps to remove that information from our servers.

If you are a parent or guardian and believe your minor child has provided us with Personal Information, please contact us at [email protected] so we can take appropriate action.

9. Changes to This Privacy Policy

We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will also notify you via email and/or a prominent notice on our Service prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your continued use of the Service after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

10. Contact Us

For any questions, concerns, or requests regarding your privacy or this Privacy Policy, you may contact us using the following details:

Email: [email protected]

Website: www.autowa.io

We will respond to your inquiries within a reasonable timeframe and work to address any privacy concerns you may have.